FAQ's - Frequesntly Asked Questions
Frequently Asked Questions
Returns and Replacements
What's your return policy?
We really want you to be 100% happy with your purchase of nest of tables. If for any reason you are not happy or satisfied with your nest of tables, you are able to return your nest of tables for a period of up to 14 days from the date you received them. You are responsible for the return of the product/s and covering the cost of the courier. If you would like us to arrange the courier, we can do this for a set fee of £25.00 per nest of tables. We use an express, next day delivery courier. We will email you a return shipping label for you to apply to the outside box of the nest of tables.
In order to return your Nest of tables, they must be in their original packaging and in a reusable condition in order for us to be able to issue you with a full refund.
What do I do if my nest of tables is delivered damaged/defective?
We do our best to ensure that your nest of tables arrive without damage; however at times this is out of our control due to the courier. If you receive a damaged or defective product, please contact us as quickly as possible and we will arrange a replacement or a refund.
What do I do if my items are lost or have not arrived yet?
If your nest of tables are lost or have not arrived, please contact us so that we can locate your item(s) or send you a replacement or issue you a refund.
What do I do if I received the wrong nest of tables?
In the very unlikely circumstance that you have received the wrong nest of tables, please contact us and we will correct the situation.
Where is My Order?
How do I check the progress/status of my order/delivery?
To check the delivery status of your nest of tables, please see the tracking link information on your ‘confirmation of dispatch’ email.
How do I track my package?
To track your nest of tables order status, please click the tracking link on your ‘confirmation of dispatch’ email.
Tracking shows "delivered" but I haven't received anything, what now?
Please call us immediately and we will locate your nest of tables.
What countries do you deliver nest of tables to?
We deliver to mainland UK and the Republic of Ireland. For any other countries that you would like a delivery to, please contact us prior to making an order.
When can I expect delivery?
Once you have completed your order and made payment you can expect to receive your nest of tables within 3 to 10 business working days.
What are my payment options?
You can pay by Paypal, Visa, Mastercard, Visa Debit or bank transfer.
What courier company/companies do you use to deliver your nest of tables?
We use a number of different reputable courier companies; however we mainly use DPD, FedEx and UPS.
Do you offer discounts on bulk orders?
If you wish to order more than two nest of tables, please contact us before making your order and we will do our best to offer you a discounted price.
Do you have a showroom or shop?
Unfortunately we do not have any showrooms or offline stores; we are an online only retailer. We distribute all of our nest of tables directly from our warehouses in order for us to keep our nest of tables selection diverse and our prices competitive.